Shipping policy
Where we ship
We ship anywhere in the United States. We do not ship outside the US at the moment.
When your order leaves us
Orders placed before 12pm ET on a business day are usually packed the same day. Orders after that, or at a weekend, go out the next business day. We do not ship on public holidays.
Subscription deliveries are prepared on the same cycle you chose at checkout. You will get an email before each one is charged and sent.
How long it takes
Most orders arrive 2 to 5 business days after they ship. New York City orders are often quicker. Delivery estimates are not guarantees, and carriers can run late in bad weather or over holidays.
What it costs
Standard shipping is free on every order. There is no minimum, and it applies to one-time orders and subscriptions alike.
Express shipping is $15 and is offered at checkout.
Tracking
You will get a tracking link by email as soon as your order ships. If it has not arrived within 24 hours of that email, check your spam folder before contacting us.
If something arrives damaged
Cans are packed to survive transit, but occasionally one does not. Email hello@creiadrinks.com within 14 days of delivery with a photo of the damage and your order number, and we will replace it or refund it. You do not need to return anything.
If your order does not arrive
If tracking shows delivered and you do not have the parcel, check with neighbors and your building first, then email us. If tracking has not moved for 7 days, email us and we will open a claim with the carrier.
Wrong address
We ship to the address entered at checkout. If it is wrong, email us straight away and we will change it if the order has not shipped. Once it has shipped we cannot redirect it, and a parcel returned to us can be reshipped at your cost.
Questions
Creia, Inc. · 167 Eldridge Street, New York, NY 10002