Subscription policy
This is the one to get right. The section headings below map to what ROSCA and the California ARL actually ask for: clear terms before purchase, an easy cancellation route, and a reminder before you are charged.
What you are signing up for
A Creia subscription is an ongoing order that renews automatically until you cancel it. When you subscribe you choose how many cans you want and how often they arrive. We send that quantity, at that interval, and charge the card on file each time.
What you pay, and when
- Your first delivery is charged when you place the order.
- Every delivery after that is charged on the day it is prepared, at the interval you chose.
- Subscription orders are 15% off the one-time price.
- Orders of 36 cans or more get a further discount on the first delivery only. That extra discount does not apply to later deliveries, and the price rises to the standard subscription price from your second delivery onward.
The exact amount of each charge and the date of your next delivery are always visible in your account.
We will remind you
We send an email before every renewal, showing what is coming, when it will be charged, and how much. Nothing is charged without that notice.
Changing or skipping a delivery
From your account you can, at any time:
- skip the next delivery
- change how often deliveries arrive
- change how many cans you get
- swap flavors
- change your address or card
Changes made before a delivery is prepared apply to that delivery. Changes made after it is prepared apply to the following one.
Canceling
You can cancel at any time, from your account, in a few clicks. There is no minimum number of deliveries, no cancellation fee, and no need to call or email anyone.
If you would rather we did it, email hello@creiadrinks.com and we will cancel it for you and confirm by email.
Canceling stops all future charges. It does not refund a delivery that has already been prepared and charged; if you cancel after a charge, that delivery still comes.
Refunds
If something is wrong with a delivery, see the shipping policy above. If you were charged after canceling, email us and we will refund it.
Questions
Creia, Inc. · 167 Eldridge Street, New York, NY 10002